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Sending Login Credentials When Creating Contact Record in Back-Office

After creating the contact record, you will need to send a communication through the system: 

  1. Find the customer. Open their record. 
  2. Select their email address. This will open a new window. 
  3. Adjust the email settings to the following: 
    • From Address: info@XXXXXX (should be set to this) 
    • Reply To Address: info@XXXXX (should be set to this) 
    • Subject: Thank You for Creating an Account with <<ORG NAME>>! 
    • Message Type: Standard Message 
    • Standard Message: INTERNAL_LOGIN_INFO 
    • Email Category: Auto Response 
    • Email Subcategory: Login Information 
    • Attachments: None 
    • Send Date/Time: Leave as is 
  4. Once settings are updated/verified, send the email.  

TAGS: welcome, password, new account

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Article Info:
Created: August 2, 2023
Created by: Atria
Last update: August 2, 2023