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Swap Payment Amount entered not $0 — fix

Intended Audience: Customer Service

When a Zero Cash Reapply swap payment isn’t completed correctly, it can create an incorrect invoice balance that shows as refund eligible. The general error made is performing a swap payment with a payment amount not set to 0

  1. What to look for in the Payment tab is a Swap payment/Zero Cash Reapply Payment Serno that shows a balance in payment amount
  2. This often creates a new invoice with “Credit earmarked for ….” or an amount applied to an invoice that was not actually paid
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Article Info:
Created: October 30, 2023
Created by: Atria
Last update: October 30, 2023