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Invoicing & Payments

Process an Order for Shipment

Target audience: Member services team When a bookstore order for a physical product has been placed, the shipment fulfillment process...

Transfer Credit from One Account to Another

Audience: Customer Service In this example, the individual had the credit and requested it be moved to the institution: Then...

Fix an Unapplied Credit Card Refund

Target audience: Financial Services Team There may be times a credit card refund (Refund by Transaction ID) was completed but...

Swap Payment Amount entered not $0 — fix

Intended Audience: Customer Service When a Zero Cash Reapply swap payment isn’t completed correctly, it can create an incorrect invoice...

Cancel a Payment Made by Voucher

There may be occasions when a voucher payment needs to be cancelled. The best course of action is to delete...

Create a Bookstore Order

Intended audience: Member service team A bookstore order can be created in the back office for any available product. Create...

ACGI Invoice Payment Links

ACGI allows invoices to be paid without requiring a login. Please use the links below: Keyword: pay invoice, no login,...

Create Partial Refund

There are times when a payment will need to be partially refunded. This may be required to apply a scholarship...

Reverse or Unapply a Credit

There may be an occasion when a credit that has been applied to an account needs to be reversed. Navigate...

Swap Payment – Payment applied to wrong customer

Intended Audience: Member Services